Category Archives: The Shiift Blog

Engagement… what is this buzzword?

Engagement... What Is This Buzzword

Engagement’ – the behaviours by which people bring in or leave out their personal selves during work performance’. Engagement has been a buzzword for quite a while but engagement is more important than ever. A recent survey of 25,000 leaders showed a direct link between engagement and bottom-line results – profits! Engagement – going to…

What We Can Learn From Trump

Trump

We have all watched with great interest, the political argy-bargy currently being played out in the US. To break it down from a leadership perspective, Trump’s leadership style is typically aggressive. Aggressive Leadership is a leadership style which purposely seeks a win-lose outcome. This leader style seeks to win at all costs which is particularly…

Excellent customer service creates loyal customers – for life!

Excellent Customer Service

Customers who are willing to refer your business to friends, family, colleagues – anyone who will listen. Providing this type of excellent customer service starts with a genuine desire to ‘delight’ your customers, but you also have to think beyond just the transaction. You need to consider the cumulative experience your customers have when they…

think…explore…become

Think...explore...become

In this highly competitive marketplace, a strong company structure & workplace culture are key to high employee engagement, increased productivity, consistent customer satisfaction – and, ultimately, increases your business’s financial health. Shiift provides mentoring for businesses in the growth phase to better manage their future by implementing systems, up-skilling staff, and empowering managers to best manage…