More people are working longer – not days, hours, weeks – but years! We are living longer, so the need to work longer has increased. Simultaneously, younger people keep joining the workforce so we now have a multi-generational workplace which is unlike any we have seen before. Someone born in 2019 has more than a…
Category Archives: The Shiift Blog
Why can”t we just get along! Fight or flight – ignore or ignite! How do you cope with conflict??? Did you know most of us still use the same techniques we learned in the schoolyard – that’s why we are so bad at it! As we grow up some of our coping techniques don’t get built…
Engagement’ – the behaviours by which people bring in or leave out their personal selves during work performance’. Engagement has been a buzzword for quite a while but engagement is more important than ever. A recent survey of 25,000 leaders showed a direct link between engagement and bottom-line results – profits! Engagement – going to…
We have all watched with great interest, the political argy-bargy currently being played out in the US. To break it down from a leadership perspective, Trump’s leadership style is typically aggressive. Aggressive Leadership is a leadership style which purposely seeks a win-lose outcome. This leader style seeks to win at all costs which is particularly…
Communication is not simple, and communication, when we are not face to face with our audience, it’s fraught with danger through ambiguous messages and meanings. Enjoy our tips for reducing email stress: Send fewer emails – the more you send the more you receive, and that’s stressful – for you and everyone else. Respond quickly…
Tradies – I love them! Honest, hard-working guys and girls who are head-down, bum-up knee-deep in physical work every day. Being so hands-on busy means little time for personal development and little, if any, exposure to personality types and the MBTI. Every personality workshop with trades-persons is a fantastic experience – for us and for…
Customers who are willing to refer your business to friends, family, colleagues – anyone who will listen. Providing this type of excellent customer service starts with a genuine desire to ‘delight’ your customers, but you also have to think beyond just the transaction. You need to consider the cumulative experience your customers have when they…
In this highly competitive marketplace, a strong company structure & workplace culture are key to high employee engagement, increased productivity, consistent customer satisfaction – and, ultimately, increases your business’s financial health. Shiift provides mentoring for businesses in the growth phase to better manage their future by implementing systems, up-skilling staff, and empowering managers to best manage…
Creating the workspace where we all want to be . . . We spend all week with the same group of people, fulfilling the same set of duties, something’s bound to start getting on your nerves. Why do co-worker’s tick us off, why do some people’s communication drive us crazy? Learning how to handle different…
Who the hell can afford a dedicated Human Resources person when you only have 5 staff???? HR has become a minefield of problems, extra work load, legislation, Awards, and paperwork, paperwork, paperwork . . . . And it feels like every day we hear about another person being fined for underpaying their staff. Quite often…