Monthly Archives: November 2020

What We Can Learn From Trump


We have all watched with great interest, the political argy-bargy currently being played out in the US. To break it down from a leadership perspective, Trump’s leadership style is typically aggressive. Aggressive Leadership is a leadership style which purposely seeks a win-lose outcome. This leader style seeks to win at all costs which is particularly…

Excellent customer service creates loyal customers – for life!

Excellent Customer Service

Customers who are willing to refer your business to friends, family, colleagues – anyone who will listen. Providing this type of excellent customer service starts with a genuine desire to ‘delight’ your customers, but you also have to think beyond just the transaction. You need to consider the cumulative experience your customers have when they…



In this highly competitive marketplace, a strong company structure & workplace culture are key to high employee engagement, increased productivity, consistent customer satisfaction – and, ultimately, increases your business’s financial health. Shiift provides mentoring for businesses in the growth phase to better manage their future by implementing systems, up-skilling staff, and empowering managers to best manage…