Blog

The clock’s ticking Baby-boomers. It’s time to embrace change, peeps! Millennials are sooooo yesterday - we are already on to Gen Y & Z . . . so get on the bus Baby-boomers and learn what makes Millennials tick! Purpose - Millennials want a purpose . . . “Why?????” I hear you yell. Well, the days of leading punitively are over. No-one i...

“Sometimes people just send us bat-shit crazy!" If you struggle managing people, hopscotching through a minefield of potential conflict every day, & you continue to wonder why you have to be a: 1. Counsellor, 2. Mum, 3. Psychologist, 3. Referee, 4. Friend, 5. Teacher, 6. Drinking buddy &...

Today all of us have the ability to be an ‘expert’ at anything. We no longer need to retain information when we have all the information we need at our fingertips. We don’t need to be the smartest person in the room when we have Google. So what sets us apart from others??? – our ability to interact, engage and communicate bett...

Imagine if you could create the exact change you need in your work & your personal life with least amount of effort?! Knowing and understanding our unique potential strengths gives us unlimited fuel for this fire. A strengths-based approach is about capitalising on the things we are already good at . We all want to be in that state of 'flow...

` Conflict – there are those who avoid it as much as possible; those who seem to attract it wherever they go; those who thrive on it – and those who are adept at resolving any situation that confronts them - turning a negative into a positive! Which one are you?? For most people it's not the latter! When it comes to managing conflict in the ...

Communicating with Introverts & Extroverts in a manner which is relatable to them - not yourself - is essential for connecting with your staff, your customers and your peers. Believe or not - if we continue to communicate in the same way every day to everyone we meet we really are only connecting with half our audience. That's where the MBTI T...

What a great weekend spent helping some awesome people identify what they are innately good at & harnessing those strengths! Strengths-based coaching is a great tool for everyone - young, old, those searching for answers, those searching for something new . . . we can all benefit from identifying our strengths and understanding what we are innately good...

You’ve always loved your work and you're good at it; so good you've been promoted! This sounds great in theory but how does it work in reality? To go from being 'one of the team' to now 'managing the team' takes self-awareness and respect; awareness that you cannot step into a role and expect everyone to follow your directions – you still have to earn their...

We all know it, we've all seen it - have you got that one staff member who just does ridiculously stupid things, like they are deliberately trying to make you angry??? Guess what - they probably are! Quite often some of the worst behaviours can come from your most loyal & passionate team-members. When we see this behaviour in the workplace the first q...

It's hard to put yourself out in front and take responsibility for all the failures, flaws & bombs in regards to your own businesses. Constructive criticism takes on a whole new outlook when it's solely aimed at you and no-one else. This is the path I have been tip-toeing along since I jumped off the cliff and created my own business - for the first time...

Personal strengths are the characteristics of a person that supports 'best-performance', 'peak' performance or 'optimal' performance . . . whatever definition floats your boat really! So how do we get the best from our team? Through strengths-based coaching! By harnessing & developing innate strengths, individuals, teams & businesses can achieve s...

Ever wondered why introverts make great leaders???? Consider the following strengths: Introverts tend to think before acting - great problem-solving abilities! Introverts prefer to think things through, rather than talk things through - no unnecessary gossip! Introverts have a depth of interests rather than a breadth of interests - you don't get muc...

"Thanks for today, everyone . . . . . blah, blah, blah . ." When was the last time you gave positive feedback to the individuals in your team??? A generic 'thankyou' like the example above can do more harm than good as we do not recognise what has been done, who has done it , or why you are thanking them? If you are looking to change the culture of yo...

Australians love sarcasm . . . but it should never raise its ugly head in the workplace. It rapidly undermines trust between individuals and creates a culture of passive-aggressive communicative habits. For the deliverer - it offers short-term positive impact in the form of a quick ego boost achieved through undermining colleagues. For the receiver, it s...

Customer service is considered an ‘action’ concept. Why? Because we can all open our mouths and promise the earth – it’s not until our behaviours mirror our language that we earn our customer’s trust. Exceptional customer service is the driver behind creating loyal customers for life; customers who willingly refer your business to friends, family, collea...

Often there are niggly problems in our organisations that, if left unmanaged, can spill over to become big problems. Being time poor, we are usually forced to look for quick-fix solutions to fix these issues and forge ahead. However........ How often do we ask "what is the cause of this problem? Why did this happen? Will it occur again?". For most of us - ...

The Family Business....differentiating your family from your business! Always wanted to own your own business and visualised eternal dreams of personal happiness and success?? However, the realities of managing your business and being present with your family are proving more difficult than those long ago dreams........... Whose vision is it........ Thin...

You have to have one of those talks.......you know those talks which you shouldn't have to have because people should just do their job - right? Wrong......... The first question we need to ask ourselves is have we supplied the person with enough information? Have we clarified their role, leaving no room for ambiguity? Have we explained the task in enough d...