Blog

Excellent customer service creates loyal customers - for life!

Customers who are willing to refer your business to friends, family, colleagues – anyone who will listen. Providing this type of excellent customer service starts with a genuine desire to ‘delight’ your customers, but you also have to think beyond just the transaction. You need to consider the cumulative experience your customers have ...

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think...explore...become

think...explore...become In this highly competitive marketplace, a strong company structure & workplace culture are key to high employee engagement, increased productivity, consistent customer satisfaction - and, ultimately, increases your business’s financial health. Shiift provides mentoring for businesses in the growth phase to better...

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Worklife, work-life balance is there such a thing?

Creating the workspace where we all want to be . . . We spend all week with the same group of people, fulfilling the same set of duties, something's bound to start getting on your nerves. Why do co-worker's tick us off, why do some people's communication drive us crazy? Learning how to handle different personalities is the first step to cre...

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Hands Up Who Hates HR!!!!. . .

Who the hell can afford a dedicated Human Resources person when you only have 5 staff???? HR has become a minefield of problems, extra work load, legislation, Awards, and paperwork, paperwork, paperwork . . . . And it feels like every day we hear about another person being fined for underpaying their staff. Quite often it is just too hard to nav...

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Workplace Conflict - why can't we just get along!

Fight or flight - ignore or ignite! How do you cope with conflict??? Did you know most of us still use the same techniques we learned in the schoolyard - that's why we are so bad at it! As we grow up some of our coping techniques don't get built upon and allowed to mature with on. Unfortunately, conflict is one of those skills we just don't see a need ...

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A little bit more about Judy & her TOP 5 Strengths

Judy & her TOP 5 Strengths Input – I constantly collect and hoard info! (Understanding this I now know to look for who needs it; & to put a timer on accumulating it!). Achiever – I need to get shit done – constantly!! (Knowing this, I now know not to beat myself up when I don’t tick everything off my lis...

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Millennials - What Do They Want??

The clock’s ticking Baby-boomers. It’s time to embrace change, peeps! Millennials are sooooo yesterday - we are already on to Gen Y & Z . . . so get on the bus Baby-boomers and learn what makes Millennials tick! Purpose - Millennials want a purpose . . . “Why?????” I hear you yell. Well, the days of leading punitively are over. No-one i...

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Sometimes people send us bat-shit crazy!

“Sometimes people just send us bat-shit crazy!" If you struggle managing people, hopscotching through a minefield of potential conflict every day, & you continue to wonder why you have to be a: 1. Counsellor, 2. Mum, 3. Psychologist, 3. Referee, 4. Friend, 5. Teacher, 6. Drinking buddy &...

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The New Skills Shortage in Every Workplace

Today all of us have the ability to be an ‘expert’ at anything. We no longer need to retain information when we have all the information we need at our fingertips. We don’t need to be the smartest person in the room when we have Google. So what sets us apart from others??? – our ability to interact, engage and communicate bett...

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Strengths - know them, use them, share them!

Imagine if you could create the exact change you need in your work & your personal life with least amount of effort?! Knowing and understanding our unique potential strengths gives us unlimited fuel for this fire. A strengths-based approach is about capitalising on the things we are already good at . We all want to be in that state of 'flow...

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From Bike Shed to Board Room - punch-ups to stepping-up!

` Conflict – there are those who avoid it as much as possible; those who seem to attract it wherever they go; those who thrive on it – and those who are adept at resolving any situation that confronts them - turning a negative into a positive! Which one are you?? For most people it's not the latter! When it comes to managing conflict in the ...

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Personalities - what's yours??

Communicating with Introverts & Extroverts in a manner which is relatable to them - not yourself - is essential for connecting with your staff, your customers and your peers. Believe or not - if we continue to communicate in the same way every day to everyone we meet we really are only connecting with half our audience. That's where the MBTI T...

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You use your strengths every day . . . . do you know yours???

What a great weekend spent helping some awesome people identify what they are innately good at & harnessing those strengths! Strengths-based coaching is a great tool for everyone - young, old, those searching for answers, those searching for something new . . . we can all benefit from identifying our strengths and understanding what we are innately good...

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How to transition from being 'one of the team' to 'managing your team-mates' . . .

You’ve always loved your work and you're good at it; so good you've been promoted! This sounds great in theory but how does it work in reality? To go from being 'one of the team' to now 'managing the team' takes self-awareness and respect; awareness that you cannot step into a role and expect everyone to follow your directions – you still have to earn their...

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Bad Behaviour in the Workplace - is it your Greatest Asset??

We all know it, we've all seen it - have you got that one staff member who just does ridiculously stupid things, like they are deliberately trying to make you angry??? Guess what - they probably are! Quite often some of the worst behaviours can come from your most loyal & passionate team-members. When we see this behaviour in the workplace the first q...

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Everyone has a story, here's mine . . . why Shiift?

It's hard to put yourself out in front and take responsibility for all the failures, flaws & bombs in regards to your own businesses. Constructive criticism takes on a whole new outlook when it's solely aimed at you and no-one else. This is the path I have been tip-toeing along since I jumped off the cliff and created my own business - for the first time...

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How to build strong people, strong teams, strong culture!

Personal strengths are the characteristics of a person that supports 'best-performance', 'peak' performance or 'optimal' performance . . . whatever definition floats your boat really! So how do we get the best from our team? Through strengths-based coaching! By harnessing & developing innate strengths, individuals, teams & businesses can achieve s...

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Why You Should Choose An Introvert as Your Next Manager

Ever wondered why introverts make great leaders???? Consider the following strengths: Introverts tend to think before acting - great problem-solving abilities! Introverts prefer to think things through, rather than talk things through - no unnecessary gossip! Introverts have a depth of interests rather than a breadth of interests - you don't get muc...

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Recognising Individuals - it's not always about you!

"Thanks for today, everyone . . . . . blah, blah, blah . ." When was the last time you gave positive feedback to the individuals in your team??? A generic 'thankyou' like the example above can do more harm than good as we do not recognise what has been done, who has done it , or why you are thanking them? If you are looking to change the culture of yo...

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Sarcasm . . . it sucks in the workplace!

Australians love sarcasm . . . but it should never raise its ugly head in the workplace. It rapidly undermines trust between individuals and creates a culture of passive-aggressive communicative habits. For the deliverer - it offers short-term positive impact in the form of a quick ego boost achieved through undermining colleagues. For the receiver, it s...

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