Negotiating with difficult people is a skill every leader needs to master, yet it’s often one of the most challenging aspects of leadership and workplace dynamics. At Shiift, we’re passionate about empowering leaders with the tools and strategies they need to navigate complex conversations and build stronger teams.
We recently came across an inspiring article by negotiation expert Rebecca Zung, and her insights deeply align with our mission of fostering emotional intelligence and effective communication in the workplace. Here’s what we learned—and how you can apply it.
The Challenges of Negotiating with Difficult People
Rebecca Zung explains that negotiation isn’t just about winning—it’s about creating an environment where both parties feel heard and respected. Yet, when emotions run high or personalities clash, finding common ground can feel impossible.
Key Insights from Rebecca Zung
- Understand Their Behaviour: Difficult personalities often stem from insecurity, fear, or a need for control. Recognising these drivers can help you stay objective.
- Take Control of the Narrative: Rebecca emphasises the importance of staying calm and leading the conversation to focus on facts, not emotions.
- Master Emotional Intelligence: By understanding and managing your own emotions, you can disarm the other party and maintain control.
How Shiift Can Help You Master Negotiation
At Shiift, we specialise in helping leaders and teams develop the skills to thrive in challenging situations. Whether it’s managing workplace conflicts, navigating difficult conversations, or building emotional intelligence, our programs are designed to empower you with practical strategies for success.
Rebecca Zung’s article reminds us that negotiation is a skill that can be learned and refined. By understanding the psychology of difficult behaviour, maintaining composure, and focusing on solutions, you can turn even the most challenging conversations into opportunities for growth.
If you’re ready to take your leadership and communication skills to the next level, explore our programs or contact us today.