Customer Service Exceeding Expectations

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Excellent customer service creates excellent customers! 

Join our Customer Service workshop to cover all aspects of your customer service requirements:

  1. Delighting Your Customers
  2. Complaint Management
  3. Customer Service Culture

Participants will explore and identify how to:

1. Delight Your Customers
  • Benefits of customer service;
  • Accelerated tips
  • Customer-centric strategies;
  • Moments of Truth;
  • SERVQUAL measurement tool;
  • Positive body language;
  • Building Customer Loyalty
2. Complaint Management
  • Customer Expectations;
  • 3-tiered complaint management strategy;
  • Positive body language;
  • The art of positive language;
  • Customer profiles;
  • Accelerated customer service strategies
3. Customer Service Culture
  • Customer-centric strategies;
  • Identifying Key Responsibilities;
  • Identifying your customer service protocols;
  • Anticipation & expectations;
  • Team accountabilities
$139.50 (ex GST) per person


9am to 11:30am at Lure, Coral Sea Marina. Register today!


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Available Slots!: 12
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