Excellent customer service creates excellent customers!
Join our Customer Service workshop to cover all aspects of your customer service requirements:
- Delighting Your Customers
- Complaint Management
- Customer Service Culture
Participants will explore and identify how to:
1. Delight Your Customers
- Benefits of customer service;
- Accelerated tips
- Customer-centric strategies;
- Moments of Truth;
- SERVQUAL measurement tool;
- Positive body language;
- Building Customer Loyalty
2. Complaint Management
- Customer Expectations;
- 3-tiered complaint management strategy;
- Positive body language;
- The art of positive language;
- Customer profiles;
- Accelerated customer service strategies
3. Customer Service Culture
- Customer-centric strategies;
- Identifying Key Responsibilities;
- Identifying your customer service protocols;
- Anticipation & expectations;
- Team accountabilities
$139.50 (ex GST) per person
9am to 11:30am at Lure, Coral Sea Marina. Register today!
REGISTER FOR EVENT!
Available Slots!: 12
Register Now!
Outlook/iCal
Google Calendar
Yahoo Calendar