Conflict Management
Fight or flight! Do you have the skills to manage or diffuse potential conflict?
Conflict Management
Learn how to have difficult discussions without confrontation or creating further conflict.
Our workshop covers prevention through to resolution.
You will leave this workshop understanding why conflict occurs & knowing how to create a workplace that promotes cohesion and mutual accountability; and how to have those difficult conversations when required.
Join us to discover:
Psychology of conflict
Key drivers
Identifying Fears / Threats
Miscommunication
Subjective vs Objective language
Conflict style through Personality Type
4 step Management Strategy
Resolution
Creating a culture of mutual accountability
Moving Forward