It’s the Manager! Managers have a huge impact on business outcomes -- they influence at least 70% of your employees' engagement. Teams with talented managers can realize a 48% increase in profitability, a 22% increase in productivity and a 30% increase in employee engagement scores (Gallup, 2018). Majority of employees state the quality of the...

101 Business Practices Know Your Numbers! It's vital to the sustainability of your business. Financial Health Check! Facilitated by a Chartered Accountant. Cash flow projections, Report reading, Balance sheets, Budgets – Improve them all! This is an interactive Financial Health Check with a Chartered Accountant. • How to read P&Ls • How to ...

Tradies – I love them! Honest, hard-working guys and girls who are head-down, bum-up knee-deep in physical work every day. Being so hands-on busy means little time for personal development and little, if any, exposure to personality types and the MBTI. Every personality workshop with trades-persons is a fantastic experience – for us and for them. Cracki...

Customers who are willing to refer your business to friends, family, colleagues – anyone who will listen. Providing this type of excellent customer service starts with a genuine desire to ‘delight’ your customers, but you also have to think beyond just the transaction. You need to consider the cumulative experience your customers have ...

Creating the workspace where we all want to be . . . We spend all week with the same group of people, fulfilling the same set of duties, something's bound to start getting on your nerves. Why do co-worker's tick us off, why do some people's communication drive us crazy? Learning how to handle different personalities i...

Today all of us have the ability to be an ‘expert’ at anything. We no longer need to retain information when we have all the information we need at our fingertips. We don’t need to be the smartest person in the room when we have Google. So what sets us apart from others??? – our ability to interact, engage and communicate bett...

Imagine if you could create the exact change you need in your work & your personal life with least amount of effort?! Knowing and understanding our unique potential strengths gives us unlimited fuel for this fire. A strengths-based approach is about capitalising on the things we are already good at . We all want to be in that state of 'flow...

Communicating with Introverts & Extroverts in a manner which is relatable to them - not yourself - is essential for connecting with your staff, your customers and your peers. Believe or not - if we continue to communicate in the same way every day to everyone we meet we really are only connecting with half our audience. That's where the MBTI T...

What a great weekend spent helping some awesome people identify what they are innately good at & harnessing those strengths! Strengths-based coaching is a great tool for everyone - young, old, those searching for answers, those searching for something new . . . we can all benefit from identifying our strengths and understanding what we are innately good...

You’ve always loved your work and you're good at it; so good you've been promoted! This sounds great in theory but how does it work in reality? To go from being 'one of the team' to now 'managing the team' takes self-awareness and respect; awareness that you cannot step into a role and expect everyone to follow your directions – you still have to earn their...

We all know it, we've all seen it - have you got that one staff member who just does ridiculously stupid things, like they are deliberately trying to make you angry??? Guess what - they probably are! Quite often some of the worst behaviours can come from your most loyal & passionate team-members. When we see this behaviour in the workplace the first q...

It's hard to put yourself out in front and take responsibility for all the failures, flaws & bombs in regards to your own businesses. Constructive criticism takes on a whole new outlook when it's solely aimed at you and no-one else. This is the path I have been tip-toeing along since I jumped off the cliff and created my own business - for the first time...

Personal strengths are the characteristics of a person that supports 'best-performance', 'peak' performance or 'optimal' performance . . . whatever definition floats your boat really! So how do we get the best from our team? Through strengths-based coaching! By harnessing & developing innate strengths, individuals, teams & businesses can achieve s...

Ever wondered why introverts make great leaders???? Consider the following strengths: Introverts tend to think before acting - great problem-solving abilities! Introverts prefer to think things through, rather than talk things through - no unnecessary gossip! Introverts have a depth of interests rather than a breadth of interests - you don't get muc...