It's hard to put yourself out in front and take responsibility for all the failures, flaws & bombs in regards to your own businesses. Constructive criticism takes on a whole new outlook when it's solely aimed at you and no-one else. This is the path I have been tip-toeing along since I jumped off the cliff and created my own business - for the first time...

Personal strengths are the characteristics of a person that supports 'best-performance', 'peak' performance or 'optimal' performance . . . whatever definition floats your boat really! So how do we get the best from our team? Through strengths-based coaching! By harnessing & developing innate strengths, individuals, teams & businesses can achieve s...

Ever wondered why introverts make great leaders???? Consider the following strengths: Introverts tend to think before acting - great problem-solving abilities! Introverts prefer to think things through, rather than talk things through - no unnecessary gossip! Introverts have a depth of interests rather than a breadth of interests - you don't get muc...

"Thanks for today, everyone . . . . . blah, blah, blah . ." When was the last time you gave positive feedback to the individuals in your team??? A generic 'thankyou' like the example above can do more harm than good as we do not recognise what has been done, who has done it , or why you are thanking them? If you are looking to change the culture of yo...

Australians love sarcasm . . . but it should never raise its ugly head in the workplace. It rapidly undermines trust between individuals and creates a culture of passive-aggressive communicative habits. For the deliverer - it offers short-term positive impact in the form of a quick ego boost achieved through undermining colleagues. For the receiver, it s...

Customer service is considered an ‘action’ concept. Why? Because we can all open our mouths and promise the earth – it’s not until our behaviours mirror our language that we earn our customer’s trust. Exceptional customer service is the driver behind creating loyal customers for life; customers who willingly refer your business to friends, family, collea...

Often there are niggly problems in our organisations that, if left unmanaged, can spill over to become big problems. Being time poor, we are usually forced to look for quick-fix solutions to fix these issues and forge ahead. However........ How often do we ask "what is the cause of this problem? Why did this happen? Will it occur again?". For most of us - ...

The Family Business....differentiating your family from your business! Always wanted to own your own business and visualised eternal dreams of personal happiness and success?? However, the realities of managing your business and being present with your family are proving more difficult than those long ago dreams........... Whose vision is it........ Thin...

You have to have one of those talks.......you know those talks which you shouldn't have to have because people should just do their job - right? Wrong......... The first question we need to ask ourselves is have we supplied the person with enough information? Have we clarified their role, leaving no room for ambiguity? Have we explained the task in enough d...