Your Business

Change Management

       Have you grown too quickly and your business is functioning reactively instead of proactively? Celebrate your success - things could always be worse.

 Strategic mapping is required prior to the change of any business model to ascertain projected requirements & resources to be able to successfully meet targeted objectives. Effective planning constitutes growth based upon a strong foundation of specific supporting systems, processes and documented procedures. For those businesses who have suddenly experienced exponential growth in a business area which is not contained within its normal scope a quick review can identify gaps, weaknesses and blind-spots which require problem-solving and implementation of much needed solutions. 

Or is your business planning for long-term growth and requires an experienced external perspective?

        What We Do: Change Management Analysis – identification of what you need to drive you to the next step.      

Workplace Culture

 Up to 75% of the value of a typical Australian Company comes from intangible assets such as IP, and business methodologies of employee management            and retainment (AMP Capital Sustainable Alpha Analysis, 2007). Research also shows company’s performance increases with employee involvement through training and development programs. Identifying and developing your values through organisational behaviours increases your business’s financial health and can be measured by your bottom line. Ineffective processes, negative dialogue, apathy, suppression, and a culture that accepts mediocrity (this is the way it has always been done) are just a few of the problems created by a culture that is not nurtured and cultivated. Top-down and bottom-up workshops can assist in uniting, inspiring, and motivating your business teams. 

What We Do: We measure and assess your culture and identify any incongruence between culture (behaviours and actions) and your business values and objectives; improved behaviours and actions are identified, alongside key personnel, and workshopped within the workplace for successful long-term implementation. Assessment tools: Organisational Culture Assessment Instrument (OCAI); Pulse Surveys

Systems 

Procedures & processes

P&Ps drive the following business requirements:

• Continuity in customer experiences
• Operational needs  
• Risk management
• Continuous improvement
• Compliance
• KPI measurement

Differentiating between the two is important for your business’s long-term objectives:

Processes are what holds your business together – the glue between your assets. Processes can expand across many organisational departments. E.g. Timesheeting to payroll to invoicing to accounts receivable. If these departments do not share strong communications then processes can become fragmented instead of streamlined.

Procedures identify and explain specific actions, describing when to apply them, when not to, how to complete them, provide examples, and are documented in an outlined format.

Procedures and processes (P&P) are a cornerstone to your business and your people, ensuring; 

• staff are trained in an identical manner;
  
  
• customers receive the same high-level service with each interaction;
  
  
• data is captured and communicated consistently and relevantly to your business
  
  
• control of processes;
  
  
• efficient training management;
  
  
• ongoing reviews for improvement.
  
  

(P&P) can be as simple as bullet-point lists, flow charts, or operational manuals.

What We Do: Identify gaps in your current procedures and implement an action plan to collate and document these gaps. Identify opportunities for automation of current processes to minimise manual data entry and administrative hours.

Roles 

Employee roles can often be ambiguous when the business has experienced exponential growth in a short timeframe. It often enhances communication and productivity to revisit these roles, the KPIs attached to them, expectations of both parties, and relevant position descriptions

What We Do: We offer several options which assist throughout the process, including 360 degree reviews, MBTI profiles, Org structure mapping, Position Description Development, Mentoring and Leadership Development.