Customer Service: Delighting your customers by being consistently Exceptional! - workshop, 22nd March, 2018


This Customer Service workshop provides strategies and systems to generate increased loyalty, customer engagement and 'delighted' memories. Content includes:
- how customer-driven is your team / are your systems?
- identifying customer needs
- determining needs vs wants vs delighters!
- ensuring you exceed customer expectations every day
- Identifying your businesses Moments of Truth
- Positive body language
- turning potential complaints into increased customer loyalty moments

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